Refund & Dispute Policy

ChurchShout Solutions Group LLC is committed to delivering high-quality consulting, training, and education services to ministry organizations. We take our commitments seriously and expect the same from our clients. This policy outlines the terms under which refunds may be requested and how disputes are handled.

By purchasing any service, course, or program from ChurchShout Solutions Group LLC, you agree to the terms of this policy.

Consulting and professional services engagements are governed by the terms of the applicable service agreement or statement of work. Refund eligibility for consulting engagements is determined by the specific terms outlined in that agreement.

In the absence of a specific service agreement, the following general terms apply: work that has been completed and delivered is not eligible for a refund. If ChurchShout Solutions Group LLC fails to deliver agreed-upon work, a partial or full refund may be issued at our discretion based on the scope of work completed.

Deposits paid to initiate a consulting engagement are non-refundable once work has commenced.

Cancellations made at least 7 business days before a scheduled workshop or training session are eligible for a full refund or credit toward a future session.

Cancellations made fewer than 7 business days before a scheduled session are not eligible for a refund. A credit toward a future session may be issued at our discretion.

If ChurchShout Solutions Group LLC cancels or reschedules a workshop or training session, registered participants will receive a full refund or the option to transfer their registration to the rescheduled session.

No-shows are not eligible for a refund or credit.

All course purchases through the Ministry Systems Academy are made through ChurchShout Solutions Group LLC.

Refund requests for self-paced courses must be submitted within 7 days of purchase and before completing more than 20% of the course content. Refund requests that meet these criteria will be reviewed and, if approved, processed within 10 business days.

Refund requests submitted after 7 days of purchase or after completing more than 20% of course content will not be approved.

Organizational training packages are subject to the terms of the applicable service agreement.

ChurchShout Solutions Group LLC primarily sells services, consulting, training, and digital educational products. We do not currently sell physical merchandise as a primary business activity. Accordingly, a general merchandise return policy does not currently apply. If this changes in the future, this policy will be updated to reflect applicable return terms.

To request a refund, contact ChurchShout Solutions Group LLC in writing by submitting a request through our contact page or by emailing us directly. Your request should include your name, organization, the service or course purchased, the date of purchase, and the reason for your request.

We will acknowledge your request within 2 business days and provide a determination within 10 business days of receiving all required information.

If you believe a charge was made in error or you have a concern about a transaction, please contact us before initiating a dispute or chargeback with your payment provider. We are committed to resolving billing concerns promptly and fairly.

Initiating a chargeback without first contacting ChurchShout Solutions Group LLC may result in the suspension of your access to services, courses, and programs while the dispute is under review.

ChurchShout Solutions Group LLC reserves the right to contest chargebacks that are not supported by the terms of this policy.

For refund requests or billing questions, please use the contact form on our website or reach out to us directly. We are committed to responding to all inquiries within 2 business days.